Use case · Healthcare · Clinical
Healthcare Knowledge Assistant
This proposed Healthcare Knowledge Assistant would help clinical staff find institutional guidance through retrieval-augmented generation (RAG). Built with BrainShift Workspace, Enterprise Knowledge and BrainShift Studio, this medium-complexity application would support knowledge discovery rather than diagnosis, prescribing or autonomous clinical decisions.
This page describes a proposed application of the BrainShift platform. It is not a description of a specific customer deployment.
Business challenge
Clinicians often search separate policy libraries, departmental folders and clinical reference collections during busy shifts. Similar document titles and superseded versions can make it difficult to identify which protocol applies to their facility or service.
A useful answer must preserve the source's qualifications, exceptions and review date. Uncited summaries can obscure important distinctions between institutional policy and external guidance, while unrestricted search can expose material outside a user's responsibilities.
How BrainShift solves it
BrainShift Studio would configure a RAG assistant around selected clinical knowledge collections. Enterprise Knowledge would retrieve permission-appropriate passages, and BrainShift Workspace would present answers with document references so clinicians can inspect the underlying guidance.
The proposed design would distinguish approved local policy from supplementary references and surface conflicting or missing evidence. Clinical content owners would define eligible sources, answer boundaries and escalation rules before release; patient-specific recommendations would remain outside the initial scope.
How it works
Step-by-step workflow
- 01
1. Select approved knowledge
Clinical governance leads identify policy libraries, protocols and licensed references suitable for retrieval, including ownership and permitted audiences.
- 02
2. Prepare source metadata
Capture facility, specialty, approval status, effective date and version. Exclude obsolete material or clearly label it for historical reference.
- 03
3. Configure retrieval
Use BrainShift Studio and Enterprise Knowledge to define search scope, citation requirements and responses when retrieved evidence is insufficient.
- 04
4. Ask in the workspace
Authorized staff ask clinical knowledge questions in BrainShift Workspace. The assistant requests clarification when location or service changes the applicable guidance.
- 05
5. Review cited guidance
Present a concise answer with source links and relevant exceptions. Clinicians verify applicability before making any care-related decision.
- 06
6. Evaluate and maintain
Clinical reviewers test representative questions, investigate retrieval gaps and revalidate answers when source documents change.
BrainShift components
What each module does
BrainShift Workspace
Secure employee environment for clinical questions, cited answers and source review.
Enterprise Knowledge
Permission-aware retrieval across approved clinical policies and reference collections.
BrainShift Studio
Build and configure the RAG assistant, knowledge scope and answer boundaries.
Enterprise integrations
Systems it can connect to
Configurable integration options, confirmed during implementation.
- SharePoint: Configurable access to approved clinical policy libraries.
- Document management: Connect controlled protocols and their available version metadata.
- Identity providers: Support organizational sign-in and access mapping.
- REST APIs: Retrieve approved reference content where licensing and interfaces permit.
Data sources
- Approved clinical policies and procedures
- Departmental care pathways and escalation protocols
- Infection prevention and control guidance
- Approved formulary and medication safety references
- Licensed clinical references permitted for retrieval
Business outcomes
Potential benefits
More direct access
Could reduce repeated searches across departmental repositories.
Traceable answers
Could make guidance easier to verify against original documents.
Clearer policy selection
Could help staff distinguish current local policy from supplementary references.
Visible knowledge gaps
Could expose missing, conflicting or poorly indexed guidance for review.
Supported onboarding
Could help new staff locate institution-specific procedures with fewer informal enquiries.
Suggested KPIs
Security and deployment
Deployment could use sovereign infrastructure, on-premises environments or private cloud, according to organizational requirements. SSO, role-based access and audit trails should govern access and review. The initial scope should avoid patient-identifiable data, with retention and logging policies approved before use.
Human oversight
Clinical governance owners approve source collections and review answer quality. The assistant must flag uncertainty rather than fill evidence gaps. Clinicians retain responsibility for patient care, and any high-impact clinical action requires qualified human review and approval; the proposed assistant does not execute care orders.
FAQ
Frequently asked questions
Where is our adult sepsis escalation protocol?
The assistant would retrieve the approved protocol, identify its facility and version, and link to escalation instructions.
Summarize our isolation precautions for this ward.
It would clarify the ward and relevant context, then summarize cited policy without replacing infection prevention advice.
Do these two protocols give conflicting instructions?
It would compare retrieved passages, highlight differences and refer unresolved conflicts to the designated clinical owner.
Can it diagnose patients or prescribe treatment?
No. This proposed scope supports knowledge retrieval, not patient-specific diagnosis, prescribing or autonomous treatment decisions.
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